Kritter Grate Refund & Returns Policy

Effective Date: 7/6/2026

At Kritter Grate, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

Products may be returned within 30 days of the original purchase date if they meet the following conditions:

• Item is unused and in its original condition.
• Item is returned in the original packaging.
• Proof of purchase is provided.

Products that have been installed, modified, damaged, or used are not eligible for a refund unless covered under our warranty.

Third-Party Sales

Products purchased through an authorized retailer, distributor, dealer, or professional installer are subject to that seller’s return and refund policies.

If you purchased your Kritter Grate product from a third party, you must contact the original seller directly to request a return, refund, or exchange. Kritter Grate is unable to process or authorize refunds for products not purchased directly from us.

If your purchase is covered under the Kritter Grate Limited Lifetime Warranty, you may still submit a warranty claim directly to Kritter Grate in accordance with our warranty policy. Proof of purchase from the authorized seller may be required.

We appreciate your understanding and encourage you to contact the retailer or installer where your purchase was made for assistance with any return or refund requests.

Non-Returnable Items

The following items cannot be returned:

• Custom or special-order products.
• Clearance or discontinued items.
• Products damaged due to improper installation, misuse, abuse, or unauthorized modifications.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to the original method of payment.
• Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Original shipping charges are non-refundable.

Return Shipping

Unless the return is due to a manufacturing defect or our error, customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as Kritter Grate is not responsible for lost or damaged return shipments.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged product and packaging
• A brief description of the issue

We will work quickly to resolve the problem through replacement or refund.

Lifetime Warranty Claims

Kritter Grate products are backed by our Limited Lifetime Warranty against manufacturing defects.

Warranty claims are handled separately from our return policy. Customers are responsible for shipping the product to Kritter Grate for inspection. If the claim is approved, we will replace the product and ship the replacement at no additional cost. Please refer to our Warranty Policy for complete details.

Order Cancellations

Orders may be canceled prior to shipment for a full refund.

Once an order has shipped, it must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Kritter Grate Customer Support
📧 Email: sales @krittergrate.com
🌐 Website: www.krittergrate.com